Returns & Exchanges
At Ziggy Lou™, we want you to love your heirloom-quality pieces, which is why we offer a 30-day return window for store credit or exchange on all full-priced items. Please ensure all garments are returned in their original, unwashed condition with tags attached to be eligible for processing.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all labels and tags are intact to prevent damage during transit.
Ship Your Return
Affix the provided shipping label to your parcel and drop it off at your nearest authorized postal location.
Receive Your Credit
Once our team inspects and approves your return, your store credit or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing